Brits and other international passengers were affected by a major software failure that struck Heathrow and Gatwick airports. In PRI’s account of the outage, one aviation expert said that software was not designed to handle the capacity needed. The air traffic control system involved is separate from Heathrow operations.
National Air Traffic Services (Nats) has blamed a software glitch at its centre at Swanwick in Hampshire.The inquiry will look at Nats’ handling of the episode and whether lessons were learned from previous failures.
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